Terms & Conditions
Last updated: 28th January 2026
These Terms & Conditions (“Terms”) govern your use of this website and any purchases made through it. By accessing this website and/or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use this website.
1. Company Information
This website is operated by:
Love & Giggles Ltd
Registered in England & Wales
Company Number: 16515435
Registered Office Address: 18 Spencers Croft, Harlow, Essex, CM18 6JX
Contact Email: support@loveandgiggles.co.uk
2. Eligibility to Purchase
To place an order through this website, you must:
- Be at least 18 years old
- Be legally capable of entering into a binding contract
- Provide accurate and complete information when ordering
We reserve the right to refuse service to anyone for any reason at any time.
3. Products & Descriptions
We take reasonable care to ensure that product descriptions, images, and pricing are accurate. However:
- Images are for illustrative purposes only
- Colours, finishes, and sizes may vary slightly
- We do not guarantee that descriptions are error-free
If a product is listed incorrectly, we reserve the right to cancel or amend the order.
4. Pricing & Payment
- All prices are displayed in GBP (£) and include VAT unless stated otherwise
- Prices may change at any time without notice
- Payment must be made in full at the time of order
Accepted payment methods are displayed at checkout.
5. Order Acceptance
An order is not legally accepted until:
- Payment has been successfully processed, and
- You receive an order confirmation email
We reserve the right to:
- Cancel orders due to stock issues, pricing errors, or suspected fraud
- Limit quantities purchased per customer
If we cancel your order, you will receive a full refund.
6. Delivery & Shipping
Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by:
- Courier issues
- Incorrect address details
- Events outside our reasonable control
Risk passes to you once the order has been delivered to the address provided.
7. Returns & Refunds
We comply with the Consumer Contracts Regulations 2013.
Right to Cancel
You have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must notify us in writing via email.
Returns Conditions
- Items must be returned unused and in original packaging
- You are responsible for return postage unless the item is faulty
- Refunds will be processed within 14 days of receiving returned goods
Certain products may be exempt from return due to hygiene or safety reasons. These will be clearly stated on the product page.
8. Faulty or Incorrect Items
If you receive an item that is faulty or incorrect:
- Contact us as soon as reasonably possible
- We may request photographic evidence
Where appropriate, we will offer a repair, replacement, or refund in accordance with UK consumer law.
9. Intellectual Property
All content on this website, including but not limited to text, branding, logos, layout, design, and original graphics, is the intellectual property of Love & Giggles Ltd or its licensors and is protected by applicable intellectual property laws.
Product images, videos, and other media used on this website may be supplied by manufacturers, distributors, or third-party partners and remain the intellectual property of their respective owners. Such content is used with permission or under licence where applicable.
You may not copy, reproduce, distribute, modify, or otherwise use any content from this website for commercial purposes without prior written consent from the relevant rights holder.
Unauthorised use of any content may result in legal action.
10. User Conduct
You must not:
- Misuse the website
- Attempt unauthorised access
- Upload malicious content
- Use the site for unlawful purposes
We reserve the right to restrict or terminate access if these Terms are breached.
11. Limitation of Liability
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded by law
Subject to the above:
- We shall not be liable for indirect or consequential losses
- Our total liability shall not exceed the value of the order placed
12. Indemnity
You agree to indemnify and hold us harmless against any claims, damages, or expenses arising from your breach of these Terms or misuse of the website.
13. Privacy & Cookies
Your use of this website is also governed by our:
These documents form part of these Terms.
14. Force Majeure
We shall not be liable for any failure or delay caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Industrial disputes
- Transport failures
- Government actions
15. Governing Law
These Terms are governed by the laws of England & Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
16. Changes to These Terms
We reserve the right to update or amend these Terms at any time.
Any changes will take effect immediately upon being published on this website.
17. Contact Us
If you have any questions about these Terms, please contact us at: