Privacy Policy

Last updated: 28th January 2026

This Privacy Policy explains how Love & Giggles Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website or purchase from us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Love & Giggles Ltd

Registered in England & Wales

Company Number: 16515435

Registered Office Address: 18 Spencers Croft, Harlow, Essex, CM18 6JX

Email: support@loveandgiggles.co.uk

We are the “data controller” for the purposes of data protection law.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by third-party providers)
  • Account details (if you create an account)
  • Communications with us (emails, messages, support requests)

Information collected automatically

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interactions on our site
  • Cookies and similar tracking technologies

3. How We Use Your Personal Data

We use your data to:

  • Process and fulfil orders
  • Manage payments and refunds
  • Deliver products
  • Provide customer support
  • Communicate with you about your orders
  • Improve our website and services
  • Meet legal and regulatory obligations
  • Prevent fraud and misuse of our website

We will never sell your personal data.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

  • Contractual necessity – to fulfil orders and provide services
  • Legal obligation – accounting, tax, and regulatory compliance
  • Legitimate interests – improving our services and preventing fraud
  • Consent – where you have explicitly opted in (e.g. marketing emails)

You may withdraw consent at any time.

5. Marketing Communications

If you opt in, we may send you marketing communications by email.

You can unsubscribe at any time by:

We do not send unsolicited marketing.

6. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

  • Payment processors
  • Delivery and fulfilment partners
  • Website hosting and e-commerce platforms (e.g. Shopify)
  • Email and customer service providers
  • Analytics providers (e.g. Google Analytics)

All third parties are required to handle your data securely and in accordance with data protection law.

7. International Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard contractual clauses
  • Equivalent data protection measures

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at support@loveandgiggles.co.uk.

10. Cookies

Our website uses cookies and similar technologies to improve your experience and analyse usage.

For full details, please see our Cookie Policy.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration or disclosure

However, no method of transmission over the internet is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those sites.

13. Children’s Privacy

Our website is not intended for use by anyone under the age of 18.

We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and take effect immediately.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

support@loveandgiggles.co.uk